What Will 5G Mean?
In December, Techonomy and Ericsson brought together a group of tech and telecoms leaders over dinner in San Francisco for a wide-ranging conversation about wireless technology. Two key questions were...
View ArticleReal Customer Service Can’t Happen Yet on Smart Speakers
Amazon Alexa and Google Home have become popular gadgets, useful for checking the weather, getting the latest sports scores, or even cooking a turkey. However, when it comes to customer service, they...
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The Internet of (Medical) Things Moment is Here
(Source: Unsplash) You’re probably familiar with the Internet of Things—the growing number of super-connected devices that basically “talk” to each other. It includes smart speakers, connected...
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Where AI Creates Winners – and Losers
This story originally appeared in Techonomy’s Spring 2019 magazine. As software-based efficiency cascades across the economy, every industry is disrupted, but the impact varies tremendously. The...
View ArticleCraigslist Turns 25–Proof That a Democratic Internet Can Still Thrive
This story originally appeared on The Conversation. Fake news. Online surveillance. Phishing scams. Biased algorithms. It’s easy to be cynical about the internet, and harder to remember a time when...
View ArticleLessons from the Pandemic: Technology Disrupting (and Improving) Chinese...
We have learned many lessons from the pandemic – but three stand out as drivers for how to improve healthcare. First, it is painfully apparent that certain segments of the population lack access to...
View ArticleFortifying Global Supply Chains Against Sanctions and Stresses
It took decades to build today’s complex world of interdependence. It’s a world of global supply chains linked by technology and delivered by connected modalities of land, sea and air transportation....
View ArticleThe Sustainable Consumer’s Guide to Smart Devices
It’s time take connectedness seriously as a tool for personal environmental responsibility. Devices connected via the so-called “Internet of Things” (IoT) have always had an uneasy relationship with...
View ArticleHow to Fortify Your Cyber Strategy in the Wake of the T-Mobile Hack
We are one month into 2023, and another major cyberattack has occurred. This time 37 million T-Mobile customers were impacted by a “bad actor” who gained access to personal data, including names,...
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